Facility Management Models

The urban residential communities such as apartment societies go through an evolution. The builder / developers take responsibility of the facility management initially and that gets transferred to ‘Resident Welfare Association’ or ‘co-operative Housing society’ over a period of time. Both of them do take help of facility management companies on managing the facilities. What are the different facility management models in such a situation and how they can be successful?



The facility management can be considered as multi-layer model. One layer is supervisory / management layer. Another layer is of operations layer. A third layer is of individual services providers.


From legal or philosophical perspective, the RWA or CHS is the ultimate manager or supervisor. However till the time, the RWA is a mature organization, the builder does need to take the responsibility. Gradually, RWA attains organizational maturity and takes over the practical control of the society.

From our perspective, the successful facility management requires the following conditions:

  • Well defined and practical facility management processes
  • Active collaboration and trust between builder, RWA and the facility management team

The processes become extremely important as the organizations such as RWA are loosely structured and the office bearers keep on rotating. Additionally, the facility management services need to be run in a cost controlled mode.

Also the facility management teams are not necessarily adequately staffed or adequately trained.

The collaboration entails that the developer, RWA and facility do not start with confrontationary posturing but work out together a mechanism to agree on each other’s roles and responsibilities. It is important to mention that these roles and responsibilities do not remain static. As the builder recedes from the active functioning, the RWA handles more responsibilities.

It is also critical to separate the role of the builder and the facility management company. Quite a few times, the builder / developer has a subsidiary as a facility management company. As long as the processes are defined and the roles of the facility management team and builder are separate, there is no cause of concern.

We would request the readers to share their experiences for what works well in their model and what does not work well.

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