Complaints Management

Complaints Management is a core module to provide all the customer care /help desk services to the residents. In this modules, the residents' service requests are recorded into the system, staff is assigned for the resolution and the request resolution is tracked. Facility staff can enter the requests either received in person or by phone or by mail by the resident. Alternately, the resident can log a service request online and track the request status.

The facility team assign the complaint to a person based on skill and role. The complaints also get assigned to specific service providers.

The facility administrator can also view the report on various factors in a period of time such as complaint type, complainant unit, assignee, complaint status etc.

Additional information